Allure Terms of Service

1. These terms

1.1 These terms are an agreement between you and Vig Solutions LLC, a Florida limited liability company (“Allure”, “we”, “us”). They cover allureplatform.com, Allure Account (section 20), and the family terms that apply across Allure Connect, Allure LMS, Allure Create and Allure Training OS.

1.2 Each of those products also publishes its own terms on its own website. For that product, its own terms add to these and win if the two conflict.

1.3 If documents conflict, this order applies, highest first: (1) a signed order form or contract with us; (2) a data processing addendum (DPA) with us, for personal data; (3) a product’s own terms; (4) these terms; (5) our policies, such as a fair use policy.

1.4 If you use a product for an organization, you confirm you can bind it. “You” then means the organization.

1.5 Our Privacy Policy explains how we handle personal data. From 9 November 2026, Allure products will also contribute pseudonymized skill information to one Allure-wide skill graph. We will publish a notice explaining it, and tell account holders, at least 30 days before that date.

2. Who can use the products

2.1 You must be at least 18 to hold an account, unless a product’s own terms say otherwise. Allure LMS lets organizations enrol younger learners under their own authority, as its terms describe.

2.2 Our products are built for business and professional use. If you use one as a consumer, you keep any rights the law gives you that a contract cannot remove.

3. Your account

Keep your details accurate and your sign-in secure. You are responsible for activity in your account and workspace, including by team members and integrations you allow. Tell us at once at info@allureplatform.com if you think someone has accessed your account without permission.

4. Your content

4.1 You keep all rights in the content you upload or create (“your content”).

4.2 You give us a non-exclusive, worldwide license to host, store, copy, process, transmit and display your content as needed to run the products for you. That includes delivering courses, recording results and producing the reports you ask for.

4.3 You are responsible for your content. You must have the rights to upload and use it, and it must be lawful. We may remove content that breaks these terms or the law.

5. AI features

Some features use AI. The Privacy Policy and each product’s own terms name the providers and say what data each sees. Our AI providers may not train their models on your data or your content. AI output can be wrong. You are responsible for checking it before you rely on it or publish it.

6. Acceptable use

You must not, and must not let anyone else:

• break the law or anyone’s rights;
• upload malware or content meant to cause harm;
• test, breach or get around our security or usage limits;
• access another customer’s workspace or data;
• try to re-identify any person or organization from benchmarks or totals;
• scrape the products, or use them to build a competing dataset;
• resell or white-label a product unless your plan or a contract allows it;
• send spam;
• overload the products or use them outside documented APIs and rate limits;
• upload or share content that sexualizes minors, threatens or harasses people, promotes violence or hatred, or shares other people’s personal data without the right to do so;
• use AI features to create content that infringes rights, impersonates real people to deceive, or breaks these rules; or
• use the products or their output to train a competing AI model.

We may remove content or suspend access that breaks these rules. Report content you think breaks them to info@allureplatform.com.

7. Plans, renewal, cancellation and payment

7.1 Prices, plan limits, usage allowances, trials and any refund terms are set out on each product’s pricing page, in its own terms, in your order, or at checkout.

7.2 Automatic renewal. Paid plans are billed in advance and renew automatically at the end of each billing period (monthly or yearly, as you chose) until you cancel. Each renewal is charged to your saved payment method at the price then in effect for your plan. Before you pay, checkout shows the price, the billing period and that the plan renews. After you subscribe we email you a confirmation with these terms and how to cancel. For yearly plans we email a reminder at least 30 and no more than 60 days before the renewal date.

7.3 Cancelling. You can cancel at any time, online, from your billing settings in Allure Account or the product, or by emailing info@allureplatform.com. Cancelling stops future renewals. Your plan stays active until the end of the period you have paid for.

7.4 Refunds. If a product’s pricing page, its own terms, your order or checkout offers a refund or money-back guarantee, we honor it as stated there. Otherwise payments are non-refundable, except where the law requires a refund.

7.5 Taxes. Prices exclude taxes unless checkout says otherwise. We add any tax we are required to collect at checkout.

7.6 Usage, overage and discounts. Where a plan is priced or limited by usage (for example active learners, launches or storage), the pricing page or your order says what counts, what is included, and how usage above the plan is charged. Features offered as unlimited follow the product’s fair use policy. Discounted prices, such as education pricing, apply only while you meet the stated conditions, and we may ask for proof.

7.7 Price changes. We will give at least 30 days’ notice by email of a price change. It applies from your next renewal, and you can cancel before then.

7.8 Stripe processes payments. We do not store full card numbers.

8. Other services

Products work with services you choose to connect, such as learning platforms, identity providers and payment services. Their own terms apply to them, and we are not responsible for them.

9. Our property and feedback

We own the products, including their software, design and documentation. If you send us feedback, we can use it freely.

10. Availability and changes to the products

We work to keep the products available but do not promise uninterrupted service unless we sign a service-level agreement with you. We may change features. We will try not to reduce core features you have paid for. If we shut a product down, we will give reasonable notice and a chance to export your data.

11. Suspension and ending

11.1 You can stop using a product at any time.

11.2 We may suspend or end your access if you seriously break these terms, if your use creates a security or legal risk, or if you do not pay. Where practical, we will warn you first.

11.3 After an account or workspace ends, you have 30 days to export your content and records. After that we may delete them, as the Privacy Policy describes.

11.4 Sections 9 and 12 to 18 continue after these terms end.

12. Disclaimers

THE PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. AI OUTPUT, SKILL TAGS, SCORES, BENCHMARKS AND SUGGESTIONS ARE AIDS TO JUDGEMENT. THEY MUST NOT BE THE SOLE BASIS FOR DECISIONS ABOUT EMPLOYMENT, ADMISSION, GRADES, ACCREDITATION OR COMPLIANCE.

13. Limit of liability

TO THE EXTENT THE LAW ALLOWS, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE LOSS, OR LOST PROFITS, REVENUE OR DATA. OUR TOTAL LIABILITY FOR ANY PRODUCT IS LIMITED TO WHAT YOU PAID US FOR THAT PRODUCT IN THE 12 MONTHS BEFORE THE CLAIM, OR US $100 IF YOU PAID NOTHING. THESE LIMITS DO NOT APPLY WHERE THE LAW FORBIDS THEM.

14. Indemnity

You will defend and indemnify us against third-party claims arising from your content, your breach of these terms or the law, or your failure to get rights, give notices or obtain consents you are responsible for. We must tell you promptly and cooperate reasonably.

15. Law and disputes

15.1 These terms are governed by the laws of the State of Florida, USA, without regard to its conflict of laws rules.

15.2 If you have a dispute with us, email info@allureplatform.com first. We will both try in good faith to settle it within 30 days.

15.3 If it is not settled, it goes only to the state or federal courts located in Orange County, Florida, and both parties agree to those courts’ jurisdiction. Either party may instead bring a claim in a small-claims court that has jurisdiction, or seek urgent relief to protect its intellectual property or confidential information in any court.

15.4 To the extent the law allows, each party brings claims only in its own name, and not as a claimant or class member in a class or representative action.

15.5 If you are a consumer, nothing in this section removes the protection of mandatory laws where you live, or your right to bring a claim in your local courts where those laws give you that right.

16. Changes to these terms

We may update these terms. For material changes, we will tell you by email or in the product at least 30 days before they apply. If you keep using the products after that date, the new terms apply. If you do not agree, you can stop using the products before then. A signed contract with a fixed term may say otherwise.

17. Copyright complaints

We respond to notices of claimed copyright infringement under the US Digital Millennium Copyright Act. Send notices to our copyright agent at info@allureplatform.com, with the subject line “Copyright notice”. Include: your physical or electronic signature; the work you say is infringed; where the material is, with enough detail for us to find it; your name, address, phone number and email; a statement that you believe in good faith that the use is not authorized by the owner, its agent or the law; and a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorized to act for the owner.

If we remove material after a notice, we tell the person who posted it. They can send a counter-notice to the same address. We end the accounts of repeat infringers in appropriate cases.

18. General

18.1 These terms, with any product terms, order form and DPA, are the whole agreement between us about the products. If a part cannot be enforced, the rest stays in force. If we do not enforce a right at once, we do not give it up.

18.2 You may not transfer these terms without our written consent. We may transfer them to a company that takes over the relevant part of our business, and will tell you if we do.

18.3 Neither party is responsible for delays caused by events outside its reasonable control, such as outages of internet or hosting providers, natural disasters or acts of government.

18.4 We send notices to the email address on your account. Send notices to us at info@allureplatform.com. A notice by email counts as written notice.

18.5 You must follow US export control and sanctions laws that apply to your use of the products.

19. Contact

Vig Solutions LLC, Lake Nona, Orlando, Florida
Email: info@allureplatform.com

Product contacts: Allure LMS info@allurelms.com; Allure Create info@allurecreate.com; Allure Training OS info@trainingos.com.

20. Allure Account

This section applies to Allure Account at allureplatform.com.

1. What it is. Allure Account lets you sign in once and manage your profile, your organization, its members, and your subscriptions across Allure products.
2. One sign-in. Allure Connect, Allure LMS and Allure Account share one sign-in today. Allure Create and Allure Training OS have their own sign-in for now. We will tell you before we join them.
3. Organizations. An organization’s owners and admins can add and remove members and decide which products they can use. If you leave an organization, you lose access to its workspaces. Your own account stays.
4. Billing. Billing managers can see, cancel and resume some product subscriptions in Allure Account. Section 7 applies to them. Each product’s pricing page and own terms set its prices and any refund terms.
5. Closing your account. Closing your Allure Account ends your access to products that use it. An organization’s workspace data belongs to the organization and is not deleted when one member leaves.

See also our Privacy Policy and Accessibility Statement.